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ONE OUTPUT OF THE SYSTEM

The same intelligence,
in front of your customers.

Customer Assistant draws on the same verified Knowledge Base as the rest of Mana OS — every answer cited, every gap turned into a new Signal instead of a dead end.

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GENERIC AI
MANA OS
Knowledge Base
WHAT IT DOES

Reliable, evidence-first support for your customers.

Unlike generic AI assistants, this output is grounded entirely in the shared intelligence of Mana OS.

Answers with citations

Draws exclusively from your Knowledge Base. Answers customer questions accurately and always provides clear citations back to the source documentation.

Escalates when not confident

Recognizes the limits of its knowledge. Automatically escalates to live human handoff when it lacks confidence or encounters complex issues.

Unanswered questions become Signals

Every gap in knowledge becomes a Signal for your team. The system flags missing answers so your operational layer can review and document.

Deployable and testable

Fully testable in a safe environment before it goes live. Ensure the chatbot meets your standards and accurately represents your brand.

PLATFORM CONTEXT

Why it's not the whole story

Customer Assistant is one thing Mana OS can do with the intelligence it builds — not the identity of the platform. The same Knowledge Base, evidence standard, and Signals loop power this capability. It is merely a projection of your operating system to your customers, not a standalone chatbot product.

SETUP & CONTROLS

Everything you need to deploy confidently.

Mana OS ensures you remain in complete control of the customer experience. You can review and refine the knowledge, configure specific behaviors, and continuously monitor output.

Instead of hoping the assistant performs well, you can run rigorous evaluations and use our analytics dashboard to see exactly where deflection works and where live human agents take over.

Testing sandbox

Simulate customer interactions and review responses before deployment.

Analytics on deflection

Monitor success rates, escalation frequency, and user satisfaction.

Deployment controls

Configure escalation routing, confident thresholds, and AI-readiness.

AI-readiness config

Adjust tone, strictness, and specific domain instructions dynamically.

FOUNDATION

Powered by the Knowledge Base

The assistant shares the identical foundation of rules, terms, and context as your internal teams. It doesn't learn from unstructured chatter.

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OBSERVATION

Generating new Signals

Whenever the assistant cannot resolve a customer query, the gap is automatically surfaced as a Signal for your team to review.

Explore Signals

Deploy reliable intelligence. Unmatched customer experiences.

Launch an evidence-backed assistant directly to your customers today.

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